Shiping Policy
Last Updated: January 2026
At Optical Plaza, we aim to deliver your eyewear products safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered across Pakistan.
🇵🇰 Shipping Coverage
We provide nationwide delivery across Pakistan, including major cities and remote areas, subject to courier service availability.
⏱️ Order Processing Time
- Orders are processed within 24–48 hours after confirmation
- Orders placed on weekends or public holidays are processed on the next working day
📦 Delivery Time
- Standard delivery time is 3 to 5 working days
- Delivery time may vary depending on:
- Customer location
- Courier service operations
- Weather conditions or unforeseen delays
Optical Plaza is not responsible for delays caused by courier companies.
💰 Shipping Charges
- Shipping charges (if applicable) are clearly mentioned at checkout
- Any promotional free shipping offers will be displayed on the website
🚚 Courier Partners
We work with reliable courier services to ensure safe and timely delivery of your orders.
❌ Failed or Delayed Delivery
Delivery may be delayed or unsuccessful due to:
- Incorrect or incomplete address
- Customer unavailability at the delivery location
- Phone number not reachable
In such cases, our team may contact you via WhatsApp or phone for reconfirmation.
📍 Address Accuracy
Please ensure that your shipping address and contact details are accurate at the time of placing the order. Optical Plaza will not be responsible for orders delayed or lost due to incorrect information provided by the customer.
🔄 Order Tracking
Once your order is dispatched, tracking details may be shared via:
You can use these details to track your shipment with the courier service.
📦 Damaged Shipments
If you receive a damaged package:
- Please report it within 48 hours
- Share clear images or a video of the package and product
Our support team will assist you according to our Refund & Return Policy.
📞 Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at opticalplaza3@gmail.com or contact us at optical plaza, Saddar Multan Cantt Commercial Area, Multan, Multan, 60000, PK
📧 Email: opticalplaza3@gmail.com
📱 WhatsApp: +92 333 3376760
🔄 Policy Updates
Optical Plaza reserves the right to update or modify this Shipping Policy at any time without prior notice.
✅ Agreement
By placing an order on our website, you agree to this Shipping Policy.
