Privacy Policy

Last Updated: June 2026

Welcome to Optical Plaza. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit or make a purchase from Optical Plaza.

By using our website, you agree to the practices described in this policy.

Information We Collect

To provide our services and process your orders, we may collect the following information:

Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Shipping Address
  • Billing Information
  • Prescription Details (when required for optical products)

Order Information

  • Products purchased
  • Order history
  • Payment details (excluding sensitive payment credentials)

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Verify and manage transactions
  • Provide customer support
  • Share order updates and delivery information
  • Improve our products and services
  • Enhance website performance and user experience
  • Prevent fraud and unauthorized activities
  • Comply with legal requirements

Protection of Your Information

Optical Plaza takes reasonable security measures to protect customer information from unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your personal data, no online transmission or storage system can be guaranteed as 100% secure.

Sharing of Information

We respect your privacy and do not sell, rent, or trade customer information to third parties.

Information may only be shared with trusted service providers when necessary for:

  • Order fulfillment
  • Courier and delivery services
  • Payment processing
  • Customer support operations
  • Legal or regulatory compliance

These parties are required to handle customer information responsibly and securely.

Prescription Information

For prescription eyewear orders, customers may provide prescription details through our website or customer support channels.

Prescription information is used solely for preparing and fulfilling optical orders and is kept confidential.

Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic
  • Enhance shopping experience

Customers can manage cookie preferences through their browser settings.

Marketing Communications

With your permission, we may send:

  • Promotional offers
  • Product updates
  • New arrival notifications
  • Special discounts and campaigns

You may unsubscribe from marketing communications at any time.

Third-Party Links

Our website may contain links to third-party websites for customer convenience.

Optical Plaza is not responsible for the privacy practices, content, or policies of external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

Data Retention

We retain customer information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Maintain business records
  • Meet legal and regulatory obligations

Your Rights

Customers may request to:

  • Access their personal information
  • Update incorrect information
  • Request correction of account details
  • Request deletion of personal data where legally applicable

For privacy-related inquiries, customers may contact our support team through opticalplaza.pk.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Policy Updates

Optical Plaza may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or website features.

Updated versions will be posted on this page with the latest revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through:

Optical Plaza Official Website

Optical Plaza

Serving customers since 1977 through our retail optical store and proudly delivering quality eyewear, contact lenses, sunglasses, and optical products across Pakistan through our online platform since 2018.