Returns & Refunds

Return & Refund Policy

Customer satisfaction is important to us.

Return Eligibility

Products may be eligible for return if:

• The wrong item was delivered.
• The item was damaged during delivery.
• The product received is different from what was ordered.

Return Request

Return requests must be submitted within 24 hours of receiving the order. Items must be unused and returned within 7 days of delivery after contacting the support team.

Non-Returnable Items

For hygiene and safety reasons, opened or used contact lenses and certain personal-use optical products may not be eligible for return.

Refund Process

Once the returned item is received and inspected, eligible refunds will be processed according to our policy.

Refund processing time may vary depending on the payment method