Terms & Conditions
Last Updated: June 2026
Welcome to Optical Plaza. These Terms & Conditions govern your use of Optical Plaza and the purchase of products through our website.
By accessing our website or placing an order, you agree to comply with these Terms & Conditions.
About Optical Plaza
Optical Plaza has been serving customers since 1977 through its retail optical store in Cantt Multan and has been providing online shopping services across Pakistan since 2018.
We offer a wide range of optical products, including:
- Prescription Eyeglasses
- Sunglasses
- Contact Lenses
- Colored Contact Lenses
- Optical Frames
- Lens Solutions & Accessories
- Other Vision Care Products
Website Use
By using our website, you agree to:
- Provide accurate and complete information.
- Use the website only for lawful purposes.
- Not misuse, damage, or interfere with the website's operation.
- Not attempt unauthorized access to any part of the website or its systems.
Optical Plaza reserves the right to refuse service or restrict access in cases of misuse or violation of these terms.
Product Information
We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate.
However:
- Product colors may vary slightly due to screen settings and photography.
- Availability of products may change without notice.
- Minor differences in packaging may occur depending on the manufacturer.
Optical Plaza reserves the right to correct any errors or inaccuracies at any time.
Orders & Acceptance
When you place an order:
- You submit a request to purchase products.
- Our team reviews and confirms the order.
- Order processing begins after confirmation.
Optical Plaza reserves the right to cancel or refuse any order due to:
- Incorrect pricing
- Product unavailability
- Suspected fraudulent activity
- Incomplete customer information
- Other operational reasons
Pricing & Payments
All prices displayed on the website are in Pakistani Rupees (PKR).
Prices may be updated without prior notice.
Available payment methods may include:
- Cash on Delivery (COD)
- Bank Transfer
- Digital Payment Methods (where available)
Orders may only be processed after payment verification where applicable.
Shipping & Delivery
Order Processing
Orders are generally processed within 1 to 3 working days.
Delivery Time
Delivery usually takes 3 to 6 working days after dispatch, depending on the destination city and courier service.
Delivery times are estimates and may be affected by:
- Public holidays
- Weather conditions
- Courier delays
- Remote area locations
- Unexpected circumstances beyond our control
Prescription Orders
Customers are responsible for providing accurate prescription details.
Optical Plaza is not liable for issues arising from incorrect prescription information submitted by the customer.
Customers are encouraged to verify their prescription before placing an order.
Returns & Exchanges
Returns and exchanges are subject to our Return Policy.
Products may be eligible for return or exchange if:
- The wrong item was delivered.
- The item arrived damaged.
- The product received differs from the order placed.
For hygiene reasons, used or opened contact lenses and certain personal-use products may not qualify for return.
Warranty
Warranty coverage varies depending on the product and manufacturer.
Warranty does not cover:
- Accidental damage
- Improper handling
- Misuse
- Normal wear and tear
- Unauthorized repairs or modifications
Warranty claims are subject to inspection and approval.
Intellectual Property
All content on this website, including:
- Logos
- Images
- Product descriptions
- Graphics
- Website design
- Text content
is the property of Optical Plaza or its respective owners and may not be copied, reproduced, or used without prior written permission.
Limitation of Liability
Optical Plaza shall not be liable for any indirect, incidental, or consequential damages arising from:
- Use of the website
- Delayed deliveries
- Product misuse
- Temporary website interruptions
- Third-party service failures
Our liability shall be limited to the value of the purchased product where permitted by law.
Privacy
Customer information is handled according to our Privacy Policy.
By using our website, you agree to the collection and use of information as outlined in our Privacy Policy.
Changes to Terms & Conditions
Optical Plaza reserves the right to modify these Terms & Conditions at any time without prior notice.
Updated versions will be posted on this page and become effective immediately upon publication.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Pakistan.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the relevant courts of Pakistan.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through:
Optical Plaza Official Website
Optical Plaza
Trusted Optical Services Since 1977 | Serving Customers Across Pakistan Since 2018
Providing quality eyewear, sunglasses, contact lenses, colored lenses, and optical products with a commitment to customer satisfaction and professional service.
